Terms of Use

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These Terms of Use (“Terms of Use”) have been drafted in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of http://happyness.live/

The domain namt happyness.live (hereinafter referred to as "Website") owned and managed by HAPPYNESS INNOVATIONS PRIVATE LIMITED, a limited company, incorporated and existing under the laws of India and having its corporate office at B1107, Ratnakar Nine Square, Judges Bunglow Road, Opp. Keshav Bagh, Ahmedabad. (hereinafter referred to as “Company”)

Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Company and these terms and conditions including the policies constitute your binding obligations, with the Website.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a user of the Website by providing Registration Data while registering on the Website as Registered User, including a guest User whose registration shall be subject to verification and confirmation by the Company, using the computer systems. This Website allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Company.The

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Company website and shall not transact on or use the Website. As a minor if you wish to use or transact on Website, such use or transaction may be made by your legal guardian or parents on the Website. Company reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Company's notice or if it is discovered that you are under the age of 18 years. By visiting Company Website or accepting these Terms of Use, You represent and warrant to Company that You are 18 years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. You also represent and warrant to the Company that You will use the Website in a manner consistent with any and all applicable laws and regulations.

Company reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so

You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

The Company offers its services to different categories. Users of each of the categories are required to register themselves on the Website and make an individual account with Company in order to receive its services. Such an account is accessible by the unique username and password provided to the User by the Company when they chose to register themselves on the Website. The said username and password should be kept highly confidential and should not be disclosed to any third party. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.

If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).

Users may fall under any of the following categories and provide to Company the corresponding information. 

Category 1: Users placing order for Prescription Drugs

Prescription Drugs means a pharmaceutical drug that requires a prior medical prescription issued by a registered medical practitioner to be provided to a registered pharmacist for the purpose of dispensing such medicine.

If You are a User falling in Category 1, You shall be required to abide by the terms specified below: 

a.While placing the order for a Prescription Drug, You shall be required to mandatorily upload the prescription issued by a registered medical practitioner, along with Your personal information on the Website. All payments in respect of any orders pertaining to Prescription Drug placed by you shall be collected either in cash or by the payment options as provided for on the Website by the Company. You may choose to pay online in respect of any other products ordered online by you which do not fall within this Category.

b.You hereby understand and acknowledge that the Company shall reserve the right to cancel the order, if the copy of the Prescription uploaded by You is not legible or the order placed by You is not in accordance with the Prescription.

c.You further confirm that the delivery of such Prescription Drug shall be deemed to have been completed only upon production of the original copy of the Prescription from a registered medical practitioner (A written document issued on the letterhead of a registered medical practitioner along with the date of issue of such prescription, name and address of the person for whose treatment the said prescription is being issued along with the total quantity of the medicine to be supplied and the prescribed dosage) to the Chemist Representative (Person appointed by the Seller who shall be responsible for delivering the order to the Buyer and shall deliver any order for prescribed drugs after authenticating the originality of the prescription uploaded upon the Website) of the Seller(Sellers includes all the retailers who register themselves on the Website after understanding the terms and conditions under which they shall operate upon any order placed by the Buyer on the Website). The Company shall not be liable to complete the delivery if the Chemist Representative is not provided with the original copy of the Prescription. You hereby affirm and warrant that the Prescription uploaded by You is genuine and has not been tampered with in any manner. Further, the original copy of the Prescription needs to match with the copy that was uploaded at the time of order submission.

d.User shall allow the Chemist Representative to stamp or sticker the original prescription at the time of medicine delivery failing which medicines will not be delivered.

e.You hereby understand and acknowledge that the Company reserves the right to verify the Prescription uploaded by You. The Company reserves the right to cancel your order immediately, in the event the Company discovers any discrepancy in the Prescription uploaded by You. Further, upon delivery, if the Chemist Representative discovers any discrepancy between the prescription uploaded and the physical copy produced at the time of delivery, the delivery may be withheld and the order shall stand cancelled.

f.You further understand and acknowledge that only such quantity of drugs shall be dispensed in accordance with the uploaded Prescription. The quantity of Prescription Drugs dispensed shall be the lesser of: 

a.the quantity requested by the Customer; or

b.the quantity allowed by the Prescription (subject to Prescription Drugs served as strips not being cut / reduced in any manner).

Category 2: Users placing order for Over the Counter (“OTC”) Medicines/ Products/ Medical Equipment/ Wellness Products

Such users shall be required to provide the Company with their personal information and/or their banking details.

Category 3: Retailers registered with the Site

a.The Retailers are verified retailers who hold valid license numbers, employ registered pharmacists and actin accordance with the applicable laws.

b.The Retailers shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including Drugs and Cosmetics Act, 1940, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 or regulations for the time being in force.

c.The Retailer shall ensure that all applicable laws, rules and regulations and taxes in respect of the medicines including, but not limited to, sales tax/ VAT, income tax, octroi, service tax, central excise, custom duty, local levies, etc. have been duly paid by the users prior to dispensing any medicines or products on the Website. The Retailer shall not solicit offers to purchase and sale of discounted items or additional services on the Website shall be displayed only after the prior written approval of the Company.

Please review our Privacy Policy, which also governs your visit to this Site, to understand our internal policies and practices. The personal information / data provided to us by you during the course of usage of www.zigy.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

-Platform for transactions 

1.You agree, understand and acknowledge that the website is an online platform that enables you to purchase products required by You on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Company is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on this site. 
Henceforth:

a.All commercial / contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, delivery / convenience fee, payment methods, payment terms, date, period and mode of delivery. The Company does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial / contractual terms between the Buyers and Sellers.

b.Company does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Company does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

c.At no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Company is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

2.Fulfillment of Orders: In the event an order placed by you is confirmed to be dispensed and delivered by a seller registered on the website but subsequently due to any reason, the seller is not able to fulfill such order, the Company shall, on a best efforts basis, endeavor to fulfill the order through third party sellers having requisite license to dispense such orders. In such cases, the Company will contact you to seek your confirmation if the order can be dispensed by such third party sellers, whose details will be provided to you in the intimation call made by the Company / SMS sent to you. If you choose to confirm the replacement of the seller for fulfillment of your order, the Company shall get the order processed from the seller confirmed by you. However, if you choose to cancel your order, the Company shall cancel the same on your behalf.

Membership on the Website / Mobile App is free for Buyers. Company does not charge any fee for browsing and buying on the Website / Mobile App. Company reserves the right to change its Fee Policy from time to time. In particular, Company may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website / Mobile App. In such an event Company reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

1.Company grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

2.This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose.

1.You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Company, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following: 

a.for fraudulent purposes, or in connection with a criminal offense or other unlawful activity

b.to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam

c.to cause annoyance, inconvenience or needless anxiety

1.The Retailer is legally able to sell the item(s) listed by such Retailer on the Website and such listings shall only include text descriptions, graphics and pictures that describe the item(s) for sale. All listed item(s) will be listed in an appropriate category on the Website and shall be kept in stock for successful fulfillment of sales.

2.The Retailer shall not sell any Schedule ‘X’ drugs in contravention of the provisions of the Drugs and Cosmetics Act, 1940, the Drugs and Cosmetics Rules, 1945 or under any orders/ directions of the Drug Controlling Authority of India. The Retailer shall not sell any prescription drug without a prescription and incase a prescription is uploaded, without due authentication of the prescription.

3.The Retailer shall ensure that the listing description of the item is not misleading and describes actual condition of the product.

1.While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: 

a.Lack of authorization for any transaction/s, or

b.Payments exceeding the preset limit mutually agreed by You and between "Bank/s", or

c.Any payment issues arising out of the transaction, or

d.Decline of transaction for any other reason/s

2.All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

3.Before delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the authenticity of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

4.Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render the Company liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Company's Website.

5.You have specifically authorized Company or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Company is on a principal-to-principal basis and by accepting these Terms of Use you agree that Company is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Company's Website that are paid for by using the Payment Facility. Company does not guarantee the identity of any User, nor does it ensure that a Buyer or a Seller will complete a transaction.

6.You understand, accept and agree that the payment facility provided by Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Company Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

7.All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

a) Happyness Innovations Pvt. Ltd. will send the Cardholder a monthly statement showing the payments credited and the transactions debited to the Cardholder’s Account since the last statement, provided the card has been active during the said period. Happyness Innovations Pvt. Ltd. will send a statement through email to the email id on record, if available, on a pre-determined date or cardholder can review the statement inside the Happyness App

b) Minimum Amount Due shall be Total GST + 100% of Fees/Charges + 2% of [Finance Charge (if any), Retail Spends and Service Spends (if any)] + Overlimit Amount (if any)]

c) Payments made towards the card outstanding are acknowledged in subsequent statements.
Any dispute regarding any matter pertaining to taxes shall be communicated to card Issuer within 30 days from the date of issuance of the Statement.

d) Payments received against the Cardholder’s card outstanding will be adjusted against all Minimum Amount Due (which is inclusive of all applicable taxes + 10% of Total Outstanding), Fees & Other Charges, Interest charges, Purchase Outstanding in that order.
Card Holder would be responsible for providing correct and timely information for enabling Card Issuer to undertake appropriate GST compliances which would in turn enable card holder to take input tax credit of supplies made by the Card Issuer. Card issuer shall not be responsible for any loss of input tax credit or delay in availment of input tax credit to the card holder on account of incorrect information provided by card holder or due to any act or omission by card holder.

e) Payments towards the Card account may be made in any of the following ways:

By logging onto https://portal.happyness.live/admin and using Payment option to make payment through UPI, net-banking, etc.

By mailing a Cheque or draft to the mailing address provided on the reverse of the monthly statement.

The Cheque/draft should be made payable to “Happyness Innovations Pvt. Ltd.".
ECS: Payments can be made through the Electronic Clearing System (ECS) in select cities.

Any advance received from card holder shall treated as being an advance towards future spends and not against any charges/fees.

g) Billing Disputes: All contents of statements will be deemed to be correct and accepted by the Cardholder unless within 25 days of the transaction Date the Cardholder informs Happyness Innovations Pvt. Ltd. of any discrepancies, and these discrepancies are found to be true by Happyness Innovations Pvt. Ltd. On receipt of such information, Happyness Innovations Pvt. Ltd. may reverse the charge on temporary basis. If on completion of subsequent investigations, the liability of such charges is to the Cardholder's account, the charge will be reinstated in a subsequent statement.

h) Customer Grievance Redressal: All grievance escalations should be marked to the Nodal Officer and e-mail at contact@happyness.live

i) Contact Particulars:

From All Phones: 7486001801 / 02 / 03.

Toll-free: 1800 202 2627

Correspondence: Through mail, by writing to The Manager - Customer Services, Happyness Innovations Pvt. Ltd., B1107, Ratnakar Nine Square, Judges Bunglow Road, Ahmedabad (Gujarat).
Through email by writing in at contact@happyness.live

j) Reversals initiated by Happyness Innovations Pvt. Ltd., including reversal of Fees and Charges, will not be adjusted against the payment due and will be treated as credit for the current billing cycle.

Any credit amount arising out of refund/failed/reversed transactions with an effective date of such transactions pertaining to previous billing cycle will be considered as payment if the amount is credited before the Payment Due Date of the previous billing cycle.

Any credit amount arising out of refund/failed/reversed transactions with an effective date of such transactions pertaining to the current billing cycle, will not be considered as payment even if the amount is credited before the Payment Due Date of the previous billing cycle.

a) The Cardholder may end the Agreement at any time by writing to Happyness Innovations Pvt. Ltd. or calling in to the Happyness Card Helpline, and by cutting the card(s) diagonally. All the cards including the add-on cards will be terminated basis the written request. In case a Cardholder having negative Rewards Point Balance at the time of voluntary closure, then the equivalent value of such negative reward points will be automatically converted to statement debit and is required to be paid by the Cardholder along with any other dues. Termination will be effective after payment of all amounts outstanding on the card account. No annual, joining or renewal fees shall be refunded on a pro-rata basis. Example – Negative Reward Point Balance at the time of voluntary closure: -1000 Upon voluntary closure, -1000 negative Reward Point balance will be automatically converted to statement debit. This amount will be charged to the Cardholder account and is required to be paid by the Cardholder along with any other dues.

b) Happyness Innovations Pvt. Ltd. may also restrict, terminate or suspend the use of The Cardholder Account at any time without prior notice if Happyness Innovations Pvt. Ltd. reasonably believe it necessary for business or security reasons and/ Or at the request of any law enforcement agency, and/or any government authority and/or under the laws & regulations which apply to Happyness Innovations Pvt. Ltd. & its customer.
Happyness Innovations Pvt. Ltd. can suspend the facility on the Card, if the Cardholder defaults on the payment due or exceeds the credit limit extended. The Card must not be used after the Agreement ends or while use of Card Account is suspended.

c) In such a situation, the Cardholder must (subject to any default or other notice required by law) immediately pay Happyness Innovations Pvt. Ltd. the total outstanding Balance on the Account. This includes all amounts due to Happyness Innovations Pvt. Ltd. under the Agreement, including all transactions and other amounts not yet charged to the Account. The Cardholder Account will not be considered as closed until the Cardholder has paid all such due amounts.

a) The Cardholder should contact Happyness Innovations Pvt. Ltd. as soon as possible at the Happyness Card Helpline if the Primary or any Additional card is misplaced, lost, stolen, mutilated, not received when due or if he/she suspects that the card is being used without the Cardholder’s permission. Once a card is reported lost, it should not, under any circumstance be used if found by the Cardholder subsequently, and the Cardholder should cut the card diagonally in half.

• The Cardholder can also block the card instantly either on helpline or our website happyness.live or through SMS based service

b) Happyness Innovations Pvt. Ltd. is not liable or responsible for any transactions incurred on the card account prior to the time of reporting of the loss of the card to Happyness Innovations Pvt. Ltd. and the Cardholder will be wholly liable for the same. In addition to notifying Happyness Innovations Pvt. Ltd. about the loss or theft of the Card, the Cardholder must report any theft of the card(s) to the Police and lodge an FIR. The cardholder will, however, be liable for all losses when someone obtains and misuses the card with the Cardholder’s consent, or the consent of an Additional Cardholder.

c) If the Cardholder has acted fraudulently the Cardholder will be liable for all losses. If the Cardholder acts without reasonable care, the Cardholder may be liable for all losses incurred. This may apply if the Cardholder fails to follow the safeguards as specified by Happyness Innovations Pvt. Ltd.

d) Happyness Innovations Pvt. Ltd. may, without referring to the Cardholder or any Additional Cardholder, give the police or other relevant authorities any information that Happyness Innovations Pvt. Ltd. considers relevant about the loss, theft or misuse of a Card.

e) Changes in contact details including mobile number, of your card account would be intimated to your new as well as preceding contact details in the system. It is advised to keep your current contact details including mobile number updated in our records.

If You any have any question, issue, complaint regarding any of our Services, please contact our Grievance Officer at

Corporate Address:
HAPPYNESS INNOVATIONS PRIVATE LIMITED 
B1107, Ratnakar Nine Square,
Judges Bunglow Road,
Opp. Keshav Bagh,
Ahmedabad (Gujarat)