Privacy Policy

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Privacy Policy


Information We Collect

Depending upon the activity you wish to carry out on the Site, the information provided to Us shall be identified either as mandatory or voluntary. An activity which requires information to be mandatorily provided shall not be engaged if You abstain from providing such information.

Personal Information:This includes the information that can be used to uniquely identify or contact You. In order to avail the services provided by Us, We may collect a variety of Personal Information, including but not limited to, Your name, postal address, phone number, email address, contact preferences, etc. The term "Account" as referred to in this Privacy Policy shall mean and include the Account held by the User with Company (administered by a password) for using the services as provided by Company.

The Personal Information is collected from You in a voluntary fashion when You set up an Account with Us. Certain activities, such as placing a purchase order, require You to register on Our Site. The Personal Information referred to in this section shall apply to all orders not including Prescription Drugs (as defined under Section 5 below).

You are required to ensure that Your contact information and preferences are accurate, complete and up to date by logging into Your Account. We shall also make reasonable efforts to provide You with the opportunity to request correction of data relating to Your Personal Information if the same is inaccurate or delete the data. Further, We may decline to process requests which We find to be contrary to the terms laid down under this Privacy Policy, Our terms and conditions ("Terms and Conditions") or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.

Your Personal Information will be kept confidential to the maximum possible extent and used to support Your relationship with Company, to notify You of the status of the orders You have placed, the time required in order to process you order, to clarify any discrepancies which may arise on Your placing of an order, and other related functions provided by Company.

By using this Site and the products and services provided on the Site, You agree and You also acknowledge that with respect to certain activities, the collection, transfer, storage and processing of Your information may be undertaken by trusted third party vendors or agents of Company such as credit card processors, web hosting providers, communication services, and web analytic providers etc.,, to help facilitate Us in providing certain functions.

Non-Personal Information: Non-Personal Information is any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, Our Site gathers some information automatically when You visit the URL of the Site and stores it in log files. When You use the Site and the services provided, We may collect certain information about Your computer to facilitate, evaluate and verify Your use of the Site, and the products and the services available on the Site. For example, We may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of Your computer. This information is generally collected in aggregate form, without identifying any user individually.

Cookies: "Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our website according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.



External Links / Advertisements

The Website may include hyperlinks or Advertisement to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us.

You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.

You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.



Prescription Orders

Certain orders which You may wish to place on the Site, such as the purchase of medicines / drugs which require a prescription ("Prescription Drugs"), needs You to mandatorily upload onto the Site, a valid prescription obtained from a certified medical practitioner in accordance with the applicable laws ("Doctor"). Such an upload generates a Unique Prescription ID, which allows You the facility of placing further orders based on such a prescription, subject to Our Site’s Terms and Conditions. You agree and acknowledge that random calls shall be made by Us to the Doctor issuing such a prescription in order to confirm / verify an order placed by You. The choice to provide Us with Personal Information is always Yours. However, Your decision to withhold particular details may limit the products and services We are able to provide. If We are unable to accommodate Your request based on the information that has been provided, We may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

All orders placed for Prescription Drugs are required to be done, in accordance with applicable laws, under the supervision of a registered pharmacist ("Registered Pharmacist"). In compliance of the above, such Prescription Orders shall be subject to stringent verification by Us in order to avoid any misuse of the services provided by Us as provided for in Company’s Terms and Conditions. All additional Personal Information required while processing such Prescription Orders, including, but not limited to, medical records, ailments and disorders shall be subject to the same stringent confidentiality requirements as provided for under Section 3 of this Privacy Policy.



Confidentiality of your Prescription

We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.



Disclosure of your Information

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Websites. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party.

Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.



Sharing your Information

We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the happyness.live Services, you consent to our collection and transfer of your information to our payment service partner websites.


As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that happyness.live, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, happyness.live would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of happyness.live may continue to process your personal information as set forth in this Privacy Policy.



Access to your Information

Your personally identifiable information can be accessed only on a need-to-know basis by certain happyness.live employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.



Changes to the T&C and Privary Policy

We may revise Terms and Privacy Policy from time to time, so we request you to review Terms & Privacy Policy to ensure you agree with any such changes that we do. We will do our best possible effort to inform you any important amendments by e-mail, message. However, it is your responsibility to check the Terms and Privacy Policy regularly to ensure that you agree with it and your continued use of the Website or Mobile App will be deemed to be your acceptance.



Contact

If you have any questions about Terms or Privacy Policy, please contact our customer service at contact@happyness.live or call our customer care number +91 7486001801 / 02 / 03.



Disputes & Jurisdiction

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution mechanism.

Mediation: In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision.

Arbitration: In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Rajkot, Gujarat, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Rajkot.